Refund policy

SAINTSxS Returns & Refund Policy

Last updated: 14 October 2026

At SAINTSxS, we encourage all customers to carefully review product descriptions, sizing information and product details before placing an order.

1. Change-of-Mind Returns

Due to the personal nature of our intimate apparel and underwear products, we do not offer returns, exchanges or refunds for change-of-mind purchases.

This includes, but is not limited to:

Choosing the wrong size or fit.
Changing your mind after placing an order.
Deciding you no longer want an item.
Disliking the style, colour or appearance of an item that matches its description.
Ordering an item by mistake.

Please check our size guides and product descriptions carefully before completing your purchase.

2. Hygiene & Intimate Apparel

For hygiene and personal-use reasons, we do not accept returns or exchanges of intimate apparel simply because a customer has changed their mind.

We encourage customers to review product details and sizing information before ordering.

This policy does not exclude any rights you may have under applicable consumer protection laws.

3. Faulty, Damaged or Incorrect Items

We take care to ensure that orders are processed accurately and products meet our quality standards.

If your order arrives faulty, damaged, incorrect or materially different from its description, please contact us at [your customer service email] with your order number and a description of the issue. Photographs may help us assess the problem.

We will review your claim and provide an appropriate remedy where required by applicable consumer law. Depending on the circumstances, this may include a repair, replacement or refund.

4. Order Cancellations

Orders may begin processing shortly after purchase. For this reason, cancellation requests cannot be guaranteed once an order has been submitted or processing has begun.

Please contact us as soon as possible if you need assistance with an order.

Nothing in this section limits any cancellation or other rights you may have under applicable law.

5. Refund Processing

Where a refund is required or approved, we will provide details of the refund process and any applicable timeframe. Refunds will generally be issued to the original payment method where possible.