Shipping policy

SAINTSxS Shipping Policy

Last updated: 14 October 2026

1. Order Processing

At SAINTSxS, orders are processed after payment has been successfully received. Processing times may vary depending on product availability, supplier processing times and order volume.

Please allow additional time during busy periods, public holidays and promotional events.

Once an order has entered processing or been dispatched, changes to the order or cancellation requests may not be possible.

2. Shipping Destinations

SAINTSxS ships to selected destinations within Australia and internationally. Available shipping options, costs and estimated delivery times will be displayed at checkout where applicable.

Shipping availability may vary depending on the destination and product.

3. Delivery Estimates

Any delivery timeframes provided are estimates only and are not guaranteed delivery dates unless expressly stated otherwise.

Delivery may be affected by factors including supplier processing, courier capacity, customs inspections, weather conditions, public holidays and other circumstances outside our reasonable control.

SAINTSxS is not responsible for delays caused by third-party shipping providers, customs authorities or events outside our reasonable control, except where applicable law requires otherwise.

4. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout.

SAINTSxS cannot guarantee successful delivery where an incorrect, incomplete or outdated address has been provided.

Additional shipping charges may apply if an order needs to be redirected or reshipped due to incorrect information supplied by the customer. Any additional charges will be subject to applicable law.

5. Tracking and Delivery

Where tracking is available, tracking details will be provided once the order has been dispatched or made available by the shipping provider.

Tracking information may take time to update. Customers should allow a reasonable period for tracking updates before contacting customer support.

If tracking indicates that an order has been delivered but you have not received it, please check your delivery location, mailbox, household members, building reception or neighbours, where appropriate, and contact the carrier if possible.

You may also contact SAINTSxS so we can help investigate the delivery issue.

6. Lost, Damaged or Missing Orders

If your order appears to be lost, arrives damaged or is missing items, please contact SAINTSxS with your order number and relevant details so the issue can be investigated.

We may need to contact our supplier or shipping provider to investigate the matter.

Responsibility for lost, damaged or undelivered orders will be determined in accordance with the circumstances and applicable consumer law. Nothing in this policy excludes any remedy or responsibility that SAINTSxS is legally required to provide.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless these charges are expressly included in the price or collected at checkout, customers are responsible for applicable import charges and for complying with local import requirements.

Customs processing may cause delivery delays that are outside our control.

8. Returns and Refunds

SAINTSxS does not offer returns or exchanges for change-of-mind purchases, including incorrect sizing, a change of preference or deciding that an item is no longer wanted.

However, this policy does not exclude customers' rights to a repair, replacement, refund or other remedy where required by applicable consumer law.

Please refer to our Returns & Refunds Policy for further details.