Terms of service

SAINTSxS Terms of Service

Last updated: 14 October 2026

1. Overview

Welcome to SAINTSxS. Throughout these Terms of Service, the terms “we”, “us” and “our” refer to SAINTSxS. We operate this online store and website, including all related information, products and services, to provide you with a convenient shopping experience.

By visiting our website, browsing our products or making a purchase, you agree to these Terms of Service and our applicable store policies.

Please read these terms carefully before using our website. If you do not agree with these terms, you should not use our website or services.

2. Eligibility and Use of Our Website

By using our website, you confirm that you are legally able to enter into a binding agreement under the laws applicable to you.

You agree not to use our website for any unlawful purpose, attempt to interfere with its security or functionality, or misuse our services.

We reserve the right to restrict or terminate access to our website where reasonably necessary, subject to applicable law.

3. Products and Descriptions

SAINTSxS aims to display products, descriptions, images, colours and sizing information as accurately as possible.

However, colours and appearances may vary slightly depending on your screen, device settings or lighting conditions. Minor variations do not necessarily mean a product is defective or incorrectly described.

Product availability may change without notice. We reserve the right to discontinue products or limit quantities where reasonably necessary, subject to any obligations we have to customers with confirmed orders.

4. Pricing and Payment

All prices and applicable charges will be displayed during checkout. The currency used for your purchase will be indicated on our website or checkout page.

International customers may incur additional charges, including customs duties, import taxes, currency conversion fees or other charges imposed by their country or payment provider. Where these charges are not collected at checkout, they may be payable by the customer upon import or delivery.

You are responsible for ensuring that your payment and billing information is accurate and up to date.

We reserve the right to correct genuine pricing or listing errors. If an error affects an order you have placed, we will contact you to discuss an appropriate resolution rather than relying on an incorrect price where the law does not permit it.

5. Orders and Order Acceptance

When you place an order, you are submitting a purchase request for the products in your cart.

An order confirmation email acknowledges that we have received your order. Acceptance and processing of your order remain subject to applicable law, product availability and payment verification.

We reserve the right to decline or cancel an order where there is a legitimate reason, such as suspected fraud, an inventory issue or a material pricing error. If payment has already been taken for an order that we cancel, we will arrange any refund required by law.

6. Shipping and Delivery

SAINTSxS offers shipping to selected destinations in Australia and internationally.

Processing times, shipping costs and estimated delivery times will be provided on our website or during checkout where available. Delivery estimates are not guarantees unless expressly stated otherwise.

As we use third-party suppliers and shipping providers, delivery times may vary depending on the destination, supplier processing, customs clearance, carrier delays and other circumstances outside our reasonable control.

International orders may be subject to customs inspections, import duties, taxes and local restrictions. Customers are responsible for complying with applicable import requirements and paying charges that are properly payable by them.

If an order is significantly delayed, lost or cannot be delivered, please contact us so we can investigate and provide any remedy required by applicable law.

Our shipping policy forms part of these Terms of Service.

7. Returns, Refunds and Exchanges

Due to the personal nature of our underwear and intimate apparel, SAINTSxS does not offer change-of-mind returns or exchanges for reasons such as incorrect sizing, a change of preference or simply no longer wanting an item.

This policy does not exclude or restrict any rights or remedies available under applicable consumer protection laws.

If an item is faulty, damaged, incorrect or does not meet applicable legal requirements, please contact us with your order details and information about the issue. We will assess the matter and provide an appropriate remedy where required by law, which may include a repair, replacement or refund.

Please refer to our Returns & Refunds Policy for further information.

8. Promotions and Discount Codes

Promotional offers and discount codes may be subject to specific conditions, expiry dates, exclusions or minimum purchase requirements.

Unless otherwise stated, promotions cannot be exchanged for cash and may not be combined with other offers.

We reserve the right to correct errors in promotional offers and withdraw or amend future promotions, subject to applicable law and any commitments already made to customers.

9. Third-Party Services and Suppliers

Our store may rely on third-party services, including Shopify, payment processors, suppliers and delivery providers.

Third-party services may be subject to their own terms and privacy policies. We are not responsible for the independent operation of third-party websites or services, except to the extent that applicable law makes us responsible.

Using third-party suppliers does not remove any obligations SAINTSxS has to customers in relation to products sold through our store.

10. Intellectual Property

All content on the SAINTSxS website, including branding, logos, text, graphics, product imagery and website design, is owned by or licensed to SAINTSxS unless otherwise indicated.

You may not reproduce, distribute, modify or commercially use our content without prior written permission, except where permitted by law.

11. Prohibited Activities

You must not use our website to:

Engage in unlawful, fraudulent or deceptive activity.
Submit false order, payment or account information.
Attempt to compromise our website or systems.
Copy or misuse website content or intellectual property without permission.
Interfere with the shopping experience or rights of other customers.

We may take reasonable steps to address suspected misuse, subject to applicable law.

12. Limitation of Liability

Nothing in these Terms of Service excludes, restricts or modifies any consumer guarantee, statutory right or remedy that cannot lawfully be excluded or restricted.

To the extent permitted by applicable law, SAINTSxS will not be liable for indirect or consequential losses arising from the use of our website or delays caused by events outside our reasonable control.

Any limitation of liability applies only to the extent permitted by the laws applicable to the relevant transaction.

13. Privacy

Your personal information will be handled in accordance with our Privacy Policy and applicable privacy laws.

We use information as necessary to process orders, provide customer support, arrange delivery, manage payments and operate our store.

Please review our Privacy Policy for details about how your information is collected, used and protected.

14. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our store, business practices or legal requirements.

The latest version will be published on our website with its updated date. Changes will apply as permitted by law and will not retrospectively remove rights that customers have already acquired.

15. Governing Law and International Customers

These Terms of Service are intended to operate alongside the mandatory laws that apply to each transaction.

For customers purchasing from Australia, applicable Australian laws, including the Australian Consumer Law, continue to apply where relevant.

For international customers, mandatory consumer protection laws in their country or region may also apply. Nothing in these terms is intended to remove rights that cannot legally be excluded.